Frequently Asked Questions
Find answers to common questions about our western wear and services.
How do I determine my correct cowboy boot size?
Most western boots run slightly larger than standard sneakers. We recommend ordering a half-size down from your athletic shoe size for a snug, secure fit.
Do you offer hat shaping and cleaning services?
Yes, we provide professional felt and straw hat shaping and cleaning at our physical location to ensure your headwear maintains its perfect profile.
Are your exotic skin boots sustainably sourced?
Absolutely. All our exotic leathers, including alligator, ostrich, and caiman, comply with CITES regulations and ethical sourcing standards.
Can I track my order once it has shipped?
Once your order is processed, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.
Do you carry wide (EE/EEE) widths for boots?
Yes, we stock a comprehensive range of widths including D (Medium), EE (Wide), and EEE (Extra Wide) across most of our major brands.
How should I care for my leather western gear?
We recommend regular cleaning with a damp cloth followed by a high-quality leather conditioner to prevent drying and cracking.